Privacy Policy

1. Introduction

Huestoric ("Huestoric," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered photo restoration and enhancement service (the "Service"). By using Huestoric, you consent to the practices described here. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and authentication details when you create an account.
• Payment Information: Billing details handled by our payment processor (e.g., Stripe). We do not store full card numbers.
• Communications: Information you provide when contacting support or responding to surveys.
• User Content: Photos and images you upload for processing, plus project names and related metadata you provide.

2.2 Information Collected Automatically

• Usage Data: Interactions with features, processing history, and credits consumed.
• Device/Log Data: IP address, browser type, operating system, timestamps, and error logs.
• Cookies & Similar Technologies: Session/essential cookies, preferences, and analytics (subject to consent where required).

2.3 Information from Third Parties

• Authentication Providers: Limited profile data if you sign in with a third-party provider.
• Payment Processor: Transaction confirmations and subscription status.
• Analytics/Monitoring: Aggregated usage metrics to improve performance and reliability.

3. How We Use Your Information

3.1 Provide and Maintain the Service

• Process and enhance your photos using AI models.
• Authenticate users and manage accounts and subscriptions.
• Process payments and manage credits.
• Store and deliver your uploads and results securely.
• Send service-related communications (e.g., job status, security alerts).

3.2 Improve and Secure the Service

• Analyze usage to enhance features and user experience.
• Monitor, prevent, and detect fraud, abuse, and security incidents.
• Debug issues and optimize performance and reliability.

3.3 Communicate with You

• Respond to support requests and feedback.
• Send updates about changes to the Service or policies.
• Send promotional communications with your consent (where required).

3.4 Legal and Compliance

• Comply with legal obligations and enforce our Terms of Service.
• Protect the rights, property, and safety of users and Huestoric.

4. How We Share Your Information

4.1 No Sale of Personal Information

We do not sell your personal information.

4.2 Service Providers

We share limited data with vendors that help us operate the Service, including:

• Cloud/Object Storage: S3‑compatible providers (e.g., Cloudflare R2) for secure, private storage and delivery.
• AI Processing: Model execution platforms (e.g., Replicate) to process your images.
• Payments: Payment processors (e.g., Stripe) to handle billing and subscriptions.
• Email/Notifications: Transactional email and in‑app notifications.
• Analytics/Monitoring: Performance and usage analytics to improve reliability.

4.3 Legal Requirements

We may disclose information when required by law or to respond to valid legal requests.

4.4 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may transfer to the successor entity.

4.5 With Your Consent

We may share information for other purposes with your express consent.

5. Data Security

5.1 Measures We Use

• Encryption in transit (HTTPS/TLS) and at rest where applicable.
• Private buckets and access control with expiring, signed download links.
• Strong authentication and audit logging.
• Regular security reviews and monitoring.

5.2 Incident Response

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable laws.

5.3 Your Responsibilities

Keep your account credentials confidential and notify us of any suspected unauthorized access.

6. Your Privacy Rights

Depending on your location (e.g., Virginia, California, EU/EEA), you may have rights to:

• Access, correct, or delete your personal information.
• Request data portability.
• Object to or restrict certain processing.
• Opt out of certain disclosures or marketing communications.
• File a complaint with your data protection authority.

To exercise your rights, contact us at [email protected].

7. Data Retention

• Account Data: Retained while your account is active and as needed to provide the Service.
• Processed Images: Stored securely in your account; you can delete them at any time.
• After Deletion: Certain records may be retained for up to 90 days for legal, security, or auditing purposes, then deleted or anonymized.
• Aggregated/Anonymized Data: May be retained indefinitely for analytics and service improvement.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross‑border transfers.

9. Children’s Privacy

The Service is not intended for individuals under 18, and we do not knowingly collect data from them. If we learn that we have collected such data, we will delete it.

10. AI and Machine Learning

10.1 Processing

Your images are processed by AI models through trusted providers. Processing occurs for the limited purpose of providing the Service and is not retained longer than necessary to complete the job.

10.2 No Training on User Photos

We do not use your photos to train AI models.

10.3 Metadata & Quality

We may collect de‑identified or aggregated metadata (e.g., processing time, error rates) to improve quality and reliability. This metadata cannot be used to reconstruct your images.

11. Third‑Party Links and Services

Our Service may contain links to third‑party sites or services. Their privacy practices are governed by their own policies; we encourage you to review those policies.

12. Cookies and Similar Technologies

12.1 Types

• Essential: Required for authentication, security, and core functionality.
• Preferences: Remember settings such as theme and language.
• Analytics: Help us understand usage and improve features.
• Marketing (if enabled): Used to deliver relevant content or offers.

12.2 Controls

You can manage cookies in your browser settings. Where required by law, we will request consent via a cookie banner or preferences manager.

13. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia, United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with an updated Effective Date and, for material changes, provide additional notice via the Service or email.

15. Contact

If you have questions or wish to exercise your privacy rights, contact us: